{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "$id": "https://agentblueprint.ai/blueprints/it-ticket-triage/output.schema.json",
  "title": "IT ticket triage agent output",
  "description": "One answer per ticket. Write only category, priority and team, and only when flag_for_person and leave_in_queue are both false.",
  "type": "object",
  "additionalProperties": false,
  "required": [
    "ticket_id",
    "category",
    "priority",
    "team",
    "reason",
    "confidence",
    "flag_for_person",
    "leave_in_queue"
  ],
  "properties": {
    "ticket_id": {
      "type": "string",
      "minLength": 1
    },
    "category": {
      "type": [
        "string",
        "null"
      ],
      "description": "One of your category list (restrict with an enum). null when leave_in_queue is true."
    },
    "priority": {
      "enum": [
        "P3",
        "P4",
        null
      ],
      "description": "null when flagged for a person. If your system calculates priority from impact and urgency, replace this with those fields."
    },
    "team": {
      "type": [
        "string",
        "null"
      ],
      "description": "One of your team list (restrict with an enum). null when leave_in_queue is true."
    },
    "reason": {
      "type": "string",
      "minLength": 1,
      "maxLength": 200
    },
    "confidence": {
      "type": "number",
      "minimum": 0,
      "maximum": 1
    },
    "flag_for_person": {
      "type": "boolean"
    },
    "leave_in_queue": {
      "type": "boolean"
    }
  },
  "allOf": [
    {
      "if": {
        "properties": {
          "flag_for_person": {
            "const": true
          }
        }
      },
      "then": {
        "properties": {
          "priority": {
            "const": null
          }
        }
      }
    },
    {
      "if": {
        "properties": {
          "flag_for_person": {
            "const": false
          },
          "leave_in_queue": {
            "const": false
          }
        }
      },
      "then": {
        "properties": {
          "priority": {
            "enum": [
              "P3",
              "P4"
            ]
          },
          "category": {
            "type": "string"
          },
          "team": {
            "type": "string"
          }
        }
      }
    },
    {
      "if": {
        "properties": {
          "leave_in_queue": {
            "const": true
          }
        }
      },
      "then": {
        "properties": {
          "category": {
            "const": null
          },
          "team": {
            "const": null
          }
        }
      }
    }
  ]
}